Supermarket security systems in Melbourne

For a typical independent supermarket of 800 to 1,500 square metres we usually land between 24 and 40 cameras: every aisle head, each checkout and self-serve bank, the service desk, both sides of the dock, the cool room and freezer doors, the office and the cash room. Aisle-head cameras are what let you follow a person across the store rather than losing them behind a gondola.

Two separate problems. For theft, a camera on the door and access control that logs entry. For stock loss, door-ajar sensors and temperature monitoring wired into the alarm so an open freezer door at 2am wakes someone up. A single warm night in a freezer costs more than the sensors that would have caught it.

Yes, and this is where commercial panels earn their money. The site is partitioned so the shop floor can be disarmed for night fill while the office, cash room, cool store and dock stay armed independently. Each crew member gets their own code, so the arming and disarming record tells you exactly who was in the building.

One camera per bank framed on the scan area and bagging zone, at an angle that shows the item and the hands, plus an overhead on the exit path. Where the point-of-sale system supports it, we overlay transaction data on the footage so you can search for a specific void or non-scan rather than scrubbing through hours of video.

The dock is the highest-value target in most supermarkets and the least watched. We cover the roller door from inside and out, the pallet staging area, and the personnel door beside it, with door sensors on the alarm and access control on the staff entry. Deliveries and dispatch both get recorded, which settles a lot of supplier disputes on its own.

Both. We work with independent supermarkets, IGA-style grocers, food retailers and ethnic grocery stores across the south-east and eastern suburbs. Independent operators tend to get the least attention from national installers, which is a large part of why they come to us.

Supermarket lighting is bright and even, which is easy — until you point a camera at a glass shopfront during the day or a dark dock at night. Those positions get cameras chosen for wide dynamic range and low light specifically. Using one camera model across an entire store is the most common reason half the footage is unusable.

Yes. Alarm events go to a graded control room and, if you want them, to your phone. Camera analytics can add a line-crossing alert on the dock or the roof access after close, so a person on site at 1am triggers a look rather than a discovery the next morning.